Cloudera's Solutions Engineering Org Impacts $80M in Revenue with Vivun
Just in the past year, we can see that we've impacted over $80M of business in addressed product gaps. Vivun is a fantastic investment. It helps us go get deals, keep happy customers, and bring in our renewals.
Henry Sowell, VP Solutions Engineering Operations
About
Cloudera is a leader in the data management space offering modern architectures that allow their customers to manage data everywhere from The Edge to artificial intelligence.
Challenges
- As they grew rapidly, the Solutions Engineering Org lacked the data and certainty to know where the team was spending their time.
- Custom CRM fields and processes led to huge issues with data hygiene.
- Product feedback was collected in the field but was lost across too many sources.
Vivun Benefits
- The team has fully adopted Hero by Vivun, and they love having a voice in the forecast and product.
- With Vivun’s Calendar Intelligence, the team only spends about 15 minutes per week linking their calendar events to relevant activities.
- Product feedback is easily collected, aggregated, and automatically mapped to revenue opportunities, expansions, and renewals with AI.
Business Impact
- The visibility Vivun provides into utilization ensures the team is focused on driving revenue.
- R&D has addressed 500 Product Gaps identified with Hero.
- Last year they’ve impacted over $80 million in revenue in addressed gaps using Vivun.