About

Cloudera is a leader in the data management space offering modern architectures that allow their customers to manage data everywhere from The Edge to artificial intelligence.

Challenges

• As they grew rapidly, the Solutions Engineering Org lacked the data and certainty to know where the team was spending their time.
• Custom CRM fields and processes led to huge issues with data hygiene.
• Product feedback was collected in the field but was lost across too many sources.

Vivun Benefits

• The team has fully adopted Hero by Vivun, and they love having a voice in the forecast and product.
• With Vivun’s Calendar Intelligence, the team only spends about 15 minutes per week linking their calendar events to relevant activities.
• Product feedback is easily collected, aggregated, and automatically mapped to revenue opportunities, expansions, and renewals with AI.

Business Impact

• The visibility Vivun provides into utilization ensures the team is focused on driving revenue.
• R&D has addressed 500 Product Gaps identified with Hero.
• Last year they’ve impacted over $80 million in revenue in addressed gaps using Vivun.