About
Cloudera is a leader in the data management space offering modern architectures that allow their customers to manage data everywhere from The Edge to artificial intelligence.
Just in the past year, we can see that we've impacted over $80M of business in addressed product gaps. Vivun is a fantastic investment. It helps us go get deals, keep happy customers, and bring in our renewals.
Henry Sowell, VP Solutions Engineering Operations
Challenges
- As they grew rapidly, the Solutions Engineering Org lacked the data and certainty to know where the team was spending their time.
- Custom CRM fields and processes led to huge issues with data hygiene.
- Product feedback was collected in the field but was lost across too many sources.
Vivun Benefits
- The team has fully adopted Hero by Vivun, and they love having a voice in the forecast and product.
- With Vivun’s Calendar Intelligence, the team only spends about 15 minutes per week linking their calendar events to relevant activities.
- Product feedback is easily collected, aggregated, and automatically mapped to revenue opportunities, expansions, and renewals with AI.
Business Impact
- The visibility Vivun provides into utilization ensures the team is focused on driving revenue.
- R&D has addressed 500 Product Gaps identified with Hero.
- Last year they’ve impacted over $80 million in revenue in addressed gaps using Vivun.
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