About
MRI Software is a 1,000+ employee SaaS provider of real estate software. Itâs experiencing a growth surge and has completed over 33 acquisitions in the last few years.
Challenges
- Lack of visibility into PreSales activity — couldnât even answer the question âHow many demos did we do last quarter?â
- Lacked key metrics such as âWhat is our win rate per product line?â — with insufficient time/resources to modify Salesforce to create this reporting.
- Desire to tap PreSales intelligence to help shape MRI product roadmap.
Vivun Benefits
- Incredible metrics and reporting on team productivity, effectiveness, and win-rates that goes all the way to the CEO and the board.
- Ability to forecast deals with enhanced precision, due to visibility into PreSales activities and what theyâre doing to support each deal. âIn a post-COVID world, the question I get asked the most is âAre you going to make your pipeline?â Vivun gives me this answer on the fly.”
- Efficient, metric-driven allocation of presale resources to the right deal, preventing the âgrab bagâ approach.
- Platform set up to capture unparalleled intelligence for informing the product offering, with the goal of aligning sales, presales, and product.
- Ability to revive dormant opportunities when product gaps are closed.
- For the individual sales engineers, a place to âproveâ their effectiveness in terms of activities, deals closed, and ARR achieved. âThese are the numbers my team needs to have in their hands when they talk about a promotion.â
âMy metrics go to the CEO and all the way to the board level nowâwin rate by product line, what resources it takes to get a technical win. I would never have had these capabilities without Vivun.â
Business Impact
âIf I had to build in Salesforce even just a bare bones version of Vivun gives me, it would take 1-2 FTE sales ops people and hundreds of hours. And thatâs even if they had the time to spare me, which they donât.â
Metrics and operational approach now in place to help PreSales team achieve top-line goal of 2-3x revenue increase.